Chapter 2 Quiz

Instructions
Chapter 2 Quiz

This assessment is worth 80 points.

  1. The process by which division of labor occurs is known as job specialization.   (2 points)

      
      

  2. Taylor believed that the most efficient division of labor could best be determined by intuitive knowledge.   (2 points)

      
      

  3. According to Taylor, the way to create the most efficient work system was by having workers perform both more tasks and more complex tasks.   (2 points)

      
      

  4. The system of task and authority relationships that control how employees use the organization's resources to achieve the organization's goals is known as the organizational structure.   (2 points)

      
      

  5. Max Weber's system of administration which was designed to insure both efficiency and effectiveness is called bureaucracy.   (2 points)

      
      

  6. The power to hold workers accountable for their actions and to make decisions about the allocation of organizational resources is known as authority.   (2 points)

      
      

  7. According to Fayol, workers should be given fewer job duties to perform and should be encouraged to assume less responsibility for their work outcomes.   (2 points)

      
      

  8. According the Fayol, the greater the number of levels in the hierarchy of the chain of command of an organization, the faster is the pace of the planning and organizing within the organization.   (2 points)

      
      

  9. Fayol believed that authority should be concentrated at the top of the chain of command of the organization.   (2 points)

      
      

  10. Taylor recommended that managers should ask workers how they felt about their jobs so that managers and workers could work together to redesign the jobs so that the work could be done more efficiently.   (2 points)

      
      

  11. In the Hawthorne studies, researchers found that as they raised and lowered the level of illumination, the workers' productivity decreased.   (2 points)

      
      

  12. An "informal organization" consists of the rules and norms that emerge within a work group.   (2 points)

      
      

  13. Theory Y assumes that workers are lazy, dislike work, and will try to do as little work as possible.   (2 points)

      
      

  14. Fayol's approach to administration more closely reflects the assumptions of Theory X than Theory Y.   (2 points)

      
      

  15. According to Ouchi, in a Type Z organization, workers are guaranteed lifetime employment.   (2 points)

      
      

  16. Management science is a more modern extension of the ideas of scientific management.   (2 points)

      
      

  17. When an organization ignores its external environment, it has a tendency to dissolve and disintegrate and entropy can result.   (2 points)

      
      

  18. A mechanistic structure typically rests on Theory Y assumptions, while an organic structure typically rests on Theory X or Theory Z assumptions.   (2 points)

      
      

  19. McDonald's restaurants typically operate using a mechanistic structure.   (2 points)

      
      

  20. Typically, managers who work in a mechanistic structure can react more quickly to change than managers who work in an organic structure.   (2 points)

      
      

  21. The power to hold workers accountable for their actions and to make decisions about the use of organizational resources is known as:   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  22. Specific written instructions as to how a worker should perform an aspect of his or her work task are known as:   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  23. "Informal authority" can result from:   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  24. According to Fayol, the idea that every worker should receive orders from only one superior is called:   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  25. The "chain of command" which describes the reporting relationships of managers from the top to the bottom of the organization is known as:   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  26. According to Fayol, the greater the number of levels in the management hierarchy, the __________ communication takes between managers at the top and bottom of the organization and the __________ the pace of planning and organizing.   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  27. Obedience to a manager's request, along with other signs of respect for the manager's authority, is most consistent with Fayol's principle of:   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  28. When a manager asks a subordinate to consider how his or her actions are impacting the entire organization instead of merely focusing on the subordinate's own interests, this manager is acting on the basis of Fayol's principle of:   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  29. __________ believed in a "horizontal" view of power and authority, while __________ believed in a "vertical" view of power and authority.   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  30. In Elton Mayo's research studies, workers who violated the group norms and produced at a level above the norm were known as:   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  31. The study of the factors that have an impact on how workers respond to one another within organizations is known as:   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  32. Theory Z was develop by:   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  33. The stage of a system during which the organization obtains resources such as raw materials and labor in order to produce goods is known as:   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  34. If a sit-down restaurant has an informal practice in which the waiters and waitresses try to help each other out if they are not busy with customers, this practice is called:   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  35. The idea that top management should pay employees in a way that is both fair for the employees and for the organization is an example of Fayol's principle of:   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  36. The idea that managers who stay with the organization for many years develop skills on the job which can help the organization to become more efficient is consistent with Fayol's principle of:   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  37. The idea that workers should be aware of how their behavior affects the performance of the organization as a whole is most consistent with Fayol's principle of:   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  38. If an organization has a profit-sharing plan in which top executives are able to purchase the company's stock at a discount whenever the organization has a highly profitable year, this organization is acting consistently with Fayol's principle of:   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  39. If a manager feels that his or her responsibility is to create a work setting in which subordinates consider their work to be satisfying, this manager is acting consistently with the principles of:   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  40. If a manager alters his or her management style depending on the particular subordinate with whom the manager is interacting at the time, this manager is acting consistently with the principles of:   (2 points)

    a.  
    b.  
    c.  
    d.  
    e.  

  41. Managers who are committed to the assumptions of Theory X are likely to design a very different work environment for their subordinates from the one that is likely to be designed by managers who are committed to the assumptions of Theory Y. Discuss how managers who are committed to the assumptions of Theory Y are likely to design their work environment in terms of their relationships with their subordinates.  



  42. Ouchi's Theory Z assumptions can create a very different work environment than the environment that would be likely to be created by McGregor's Theory X and Theory Y assumptions. Discuss the type of work environment that is likely to be created by managers who are committed to Theory Z assumptions in terms of their relationships with their subordinates.  



  43. Max Weber developed five principles as to how work should be organized within a bureaucracy. Select any two of these principles and discuss how a manager would behave in a factory if that manager were trying to follow each of the two principles which you have selected.  



  44. Compare and contrast F.W. Taylor and Mary Parker Follett in terms of their ideas on management thought. Which ideas of each of them make sense to you? Explain the rationale for your thinking.  



  45. The Hawthorne studies had a great impact on the early study of management theory. Discuss these studies in terms of how they were designed and in terms of the results which were helpful to developing a better understanding of how managers should behave in the workplace.  





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